our customer stories

HERE'S WHAT OUR CUSTOMERS ARE SAYING ABOUT US

We appreciate the feedback our customers give us, because choosing the right heating and air conditioning business is important. Getting the job done right the first time saves you time, money and frustration. 

Check out what our customers have to say about working with us, and give us a call if you want to ask any questions or schedule a service.

"We have a very old furnace and A/C system and had a lot of problems with it until we found Ross Heating. Damian is very honest and able to fix both the heating and cooling system for us. He is trustworthy and explain in detail the problems we have with the system and also provided us with options and reasonable quotes. I now have a reliable and regular guy maintaining our system for us. I highly recommend Ross Heating."

Jean D.

"Ross Heating and Air Conditioning is a wonderful small business in Northern NV. They are very accommodating with scheduling the 2 times a year check ups on my furnace and air conditioning unit. Before being recommended to Ross, my furnace was inefficient and my house was always cold. Damian always goes above when completing a task and always does the right thing to benefit the customer. I highly recommend this small business because they are honest, always on time and truly care about the work they do.

Elizabeth E.

"Had an oil furnace that needed to be switched out to natural gas. Ross Heating gave me a fair estimate on paper of parts and labor. He was very thorough on the work and did the job correctly and to code. Very happy with my new furnace and it works great."

Chris O.

"Very personable and prompt. Discovered AC didn’t work over the weekend and was able to fit a service call in for the next day. Got it fixed and very reasonable parts and labor."

Elizabeth E.

"Ross Heating converted our 3 old nasty oil furnaces into 3 new natural gas, high efficiency furnaces with air conditioning. This was a lot if work as we need gas lines from city, power for AC and everything. The job is now done and we are extremely happy. Damian is such a perfectionist that he spent tons of extra time making sure it all looked and operated great. We have a state of the art system and I think we got a great deal. Damian is one of those rare contractors that you trust right away and because of that we are happy to recommend him to all of our friends."

Clayton S.

"I can’t recommend Damian Ross and Ross Heating and Air Conditioning enough! Damian came out on a Sunday in the heat of the summer and stayed until the house was cool. Reasonably priced, independent and done the way things should be. These systems aren’t always black and white but he has a real feel for getting to the problem quickly and working through to the solution. He handles my home and two family members as well as rental properties exclusively as I won’t trust anyone else! Great service, professional, friendly and reliable. Five stars all the way!"

Joell S.

I can’t begin to express the excellent service Ross Heating & Air provided to me. Not only was their service call/routine maintenance half the cost of all the other heating & air conditioning companies, but the maintenance work is twice what the other companies perform on top of it. Ross Heating checked an additional heater for me, did not charge me extra for living in Golden Valley (like another company did!), brought their own vacuum to clean up any dust, made custom air filters for me, provided the filters for my furnace (no extra charge)….and they did all of this for less than what most companies charge to just come out! They are the nicest people to deal with from the sweet woman in the office, to the owner (that called me twice to make sure everything was fine!), and the tech who offered to do chores!!!! I will definitely be a customer from this point forward!"

Raquel B.

"Wow! Our air conditioner quit right in the middle of a record heat wave. I found Ross Heating and Air on Yelp. They had a good review and were close, so I called. My call was taken by a pleasant woman who took my information and said Damian would call. He called within a few minutes, said he was finishing a job, had one more after that and he would call back before he came to the house. He called back half an hour before he arrived, showed up on time, fixed the air conditioner (blown capacitor) and presented me with a very reasonable bill which included an unrequested senior discount. It turned out that the pleasant woman on the phone was Damian’s wife and the business is comprised of just the two of them. If they maintain this level of service they will grow rapidly. An excellent experience."

Dan T.